FREQUENTLY ASKED QUESTIONS (FAQs)

Questions about season tickets



Which documents do I need to provide to buy season tickets?

No specific document is necessary. The information required is about your name, address and car plate number.


Which documents do I need to provide to buy a Resident season ticket?

  • A copy of your lease and/or your last residence tax statement (taxe d’habitation)
  • A copy of the most used car’s registration certificate (carte grise)

To see if you are entitled to a resident parking rate, please call 33 3 (0)3 88 30 67 75, from 9 to11:30 am and from 2 to 5 pm.


Do all the car parks sell season tickets?

Each car park offers its own season ticket solutions (Day and Night; Day; Overnight).

To learn more about the different solutions please call 00 33 (0)3 88 30 67 75, from 9:00 to11:30 am and from 2:00 to 5:00 pm.


Can I buy a season ticket in any car park?

The busiest car parks do have waiting lists. To learn about season ticket availability please call 00 33 (0)3 88 30 67 75, from 9 to11:30 am and from 2 to 5 pm.

Can I park in other car parks with my season ticket (multi park entrance)?

To this day, it is not possible.  

I have a season ticket but the car park is FULL (COMPLET). Can I still enter the car park?

If you arrive at the car park within your time period and insert your card, the gate will open even if the FULL (COMPLET) sign is on.


What happens if I’m over my season ticket time period?

You can exit the car park after paying for overtime at the pay station.


As a season ticket holder, do I have a reserved/specific parking space?

No. You can park wherever you want. There will always be a space for you in the car park.  


Can I have two parking cards with one season ticket?

No. There is one card per car because there are specific time periods allowed. 


Questions about car parks 


What is the size of a parking space?

The standard size for parking at a 90° angle is: 2.30m wide by 5m long.


What is the maximum vehicle height allowed at the car entrance? 

The maximum height is 1.9 m. There is a height limit level at the entrance of each car park.
The Canal car park, an open air car park, has no height limit. 
 
Parking Sainte Aurélie

Ste Aurélie car park

 
Parking Austerlitz Ă  Strasbourg

Austerlitz car park

 
Parking Opéra Broglie à Strasbourg

Opéra Broglie car ark